Frequently Asked Questions

• What is your shipping policy?

All orders over 80€ ship for free (EU & Switzerland only). Standard shipping takes 3 - 7 days, expedited shipping around 2 days.

• Do you ship to my country?

We ship anywhere a package will arrive. Courier services (DHL, UPS, etc...) will be chosen depending on your country, but tracking may or not be available once outside the EU.

Keep in mind your country may levy taxes, customs fees, or import duties on the purchase that you will be responsible for.

• What is your return policy?

We offer free returns or exchanges within 14 days of purchase on all EU orders. As long as the item is in good condition, still has the original label attached, and has no signs of wear or use you can return your product for store credit, a different product, or a refund to the original payment method.

If you need to return an item write us an email at info@ashandsienna.com

• I don’t know my size!

Please refer to the Size Guide on the product page for instructions on how to measure yourself and pick the right shirt.

• How do I take care of my shirts?

For best results machine wash cold and hang dry. If using a dryer, use the lowest temperature for no longer than 30 minutes. Do NOT iron.

• Can I cancel or modify my order after it has been placed?

Unfortunately we can't guarantee order modification after it has been placed, however if you drop us an email on info@ashandsienna.com we will do our best to find a solution.

• How can I contact your customer support team for further assistance?

If you need further assistance, please send us an email on info@ashandsienna.com and we will get back to you as soon as possible. We monitor the inbox Mon-Fri 9:00-18:00 GMT+2. 

Can’t find your answer?

Please contact us at info@ashandsienna.com or send us an email in the Contact us page.